Chrome Troubleshooting Tips

  • Unfortunately, Chrome doesn’t always behave as it should. However, you don’t have to despair. Let’s take a look at the various steps that can be taken to address Chromebook problems.

    First, verify that the student is in PowerSchool correctly. This means that their:

    §   MSIS number is correct

    §   email address is correct in PowerSchool

    §   enrollment code is correct

    §   chrono and ADA grades are correct

    If a change has to be made in PowerSchool, the system will need to update overnight before you notice a change.

    Secondly, have your Clever School Tech Lead make sure that the student’s Clever account is working correctly.

    Third, let's walk through a few additional things to try:

    §  .

    §  .

    If none of these solutions worked, please put your student on another Chrome device to see if that corrects the issue.

    There’s a chance that you may still be having a problem. If so, please, put the student on a Windows device to see if the issue persists.

    If the problem continues to persist, please put a student who has no issues on the device that the first student was using and see if they have a problem while on the device.

    At this point, you have been a real trooper. If you are still having a problem, then this device needs to be looked at by someone in the Information Technology Services Department. Please, submit a new , and be sure to include:

    §   the student’s full name and MSIS number

    §   the name of the program that the student can’t access

    §   a summary of the actions you have done

    §   any error messages that you are getting

    Once a tech sees your ticket, they will address the ticket as quickly as they are able and in the manner that is best for coming to a resolution.
Last Modified on October 25, 2024